Refund Policy

At homeaccess.philips, we are committed to ensuring your satisfaction. This policy outlines the conditions, process, and timeline for returns, refunds, and replacements for products purchased directly from our website.

1. 30-Day Return Policy

If you are not completely satisfied with your purchase, you may return the product within 30 days of the original purchase date for a full refund. To qualify:

• The item must have been purchased directly from homeaccess.philips
• The product must be in good condition, with all original accessories and packaging included
• You must contact our customer service to initiate the return process

Refunds will be issued to the original method of payment after the returned item has been received and inspected.

2. Eligibility for Refunds & Returns

We accept returns for all products, whether unopened or opened, provided they are in reasonably good condition and returned within 30 days of purchase.

✅ Eligible for Return:

• Unopened products in original packaging
• Opened or used products, if returned with all original parts and accessories

❌ Not Eligible for Return:

• Products not purchased from homeaccess.philips
• Items returned after 30 days of the purchase date
• Products damaged due to misuse, unauthorized modification, or improper handling

Note: We do not currently sell refurbished or open-box products on our website.

3. Return Process

To initiate a return, please contact our support team at support@homeaccess.philips with the following information:

• Order number
• Product name and serial number (if available)
• Reason for return
• Photos or videos (for damaged/defective items)

Once your return request is approved, we will provide detailed return instructions. Items returned without prior approval may not be accepted.

4. Refund Timeline

After we receive and inspect the returned product:

• You will be notified via email of the approval or rejection of your refund
• If approved, the refund will be processed within 5–10 business days
• Refunds are issued to the original payment method only

5. Replacement Policy

If your product is found to be defective under our warranty coverage, we will:

• Provide a replacement product or component free of charge
• Cover standard ground shipping costs

Expedited shipping is available upon request and will be billed to the customer.

If the product is not covered under warranty, we will provide a repair or replacement estimate and proceed only after receiving your written approval.

6. Damaged or Defective Items

If your order arrives damaged or the product is defective out of the box, please contact us within 7 days of delivery. We may ask you to provide:

• A clear photo or video showing the damage or issue
• A description of the problem
• Your order number

We’ll work with you to arrange a replacement or issue a refund as appropriate.

7. Exchanges

We do not offer direct product exchanges. If you wish to replace a product with a different model or color, please return the original item for a refund and place a new order separately.

8. Shipping Costs

• For approved warranty replacements or defective products, we cover standard ground shipping
• For voluntary returns (e.g., change of mind), return shipping is the customer’s responsibility
• Expedited shipping fees are non-refundable

9. Contact Us

If you have any questions about this policy or need help with a return, contact us at:
📧 support@homeaccess.philips